Privacy Policy

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activflex.com.au (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit or interact with our website (“Site”). This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site, you agree to the practices described in this policy.

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What personal information we collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number (if provided)
• Business or clinic name (if provided)
• Message or enquiry details submitted through our contact form
• Technical and usage information, such as:
  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on the Site
  • Referring URLs
  • General (non-precise) location

• Information collected automatically through cookies, analytics tools, and similar technologies

We do not intentionally collect sensitive information.

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How we collect personal information

We collect personal information:

• When you submit our contact form
• When you communicate with us directly
• Automatically through cookies, analytics tools, and similar technologies as you browse the Site

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Cookies and tracking technologies

Our Site uses cookies and similar tracking tools. Cookies may be stored on your device unless disabled through your browser settings.

We use cookies to:

• Analyse website traffic
• Improve site performance
• Understand visitor behaviour
• Enhance user experience
• Support marketing and advertising activities

We use Google Analytics 4 (GA4) and may use the Meta/Facebook Pixel for marketing measurement.

You may disable cookies through your browser settings. Some functionality may be affected, but the Site will remain usable.

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Links to external sites

Our Site contains links to external websites, including pharmacies, physios, sports stores, and other retailers where ActivFlex products can be purchased.

These external websites are operated independently of ActivFlex.

Once you leave our Site:

• This Privacy Policy no longer applies
• We are not responsible for the content, privacy practices, or security of external sites

We recommend reviewing the privacy policies of any external websites you visit.

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How we use personal information

We may use personal information to:

• Respond to enquiries
• Operate, maintain, and improve the Site
• Analyse site performance and usage
• Support marketing, remarketing, and advertising activities
• Comply with legal and regulatory requirements
• Generate de-identified or aggregated reports for optimisation

We do not sell personal information.

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Disclosure of personal information

We may disclose personal information to:

• Website hosting providers
• Analytics services such as Google Analytics
• Marketing and advertising platforms such as Meta
• IT support and service providers
• Regulators or authorities where required by law

We do not sell or rent personal information.

We do not process payment information on this Site.

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Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored on secure servers managed by our third-party service providers.

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Overseas disclosure

Some service providers (such as Google or Meta) may store or process information outside Australia. We take reasonable steps to ensure such providers comply with the APPs.

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Access, correction and complaints

You may request:

• Access to personal information we hold about you
• Correction of inaccurate, incomplete, or outdated information

If you have any privacy-related questions, requests, or concerns, please contact us using the details below. We will respond within a reasonable timeframe.

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Updates to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. Continued use of the Site constitutes acceptance of any updates.

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Contact us

If you have any privacy-related questions, requests or complaints, please contact us.

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